Refunds, Replacements & Plant Guarantee

We want you to be happy with your plants and your experience with us.

Because we work with live plant material, our policies are designed to balance plant health, shipping conditions, and overall quality.

Live Arrival & Adjustment Period

If your plants arrive damaged or fail to adjust within the first week, please contact us within 24 hours of delivery with photos.

We will review the issue and provide a fair resolution.

What We Need

To process a request, please email:

• Clear photos of the plant(s) and packaging
• Your order number

This helps us evaluate the situation and respond quickly.

How We Resolve Issues

Small Plants (4” pots and similar)

For individual small plants that are:

• Damaged
• Missing
• Or unavailable

We typically provide:

• Store credit (preferred)
• or refund

We do not typically reship individual small plants, as this can delay orders and increase plant stress during transit.

Partial Order Issues

If 1–2 items in your order are affected:

• We will usually resolve with:
  • Store credit (preferred)
  • or refund

Larger Plants (1 Gallon and Above)

For larger plants, we take a more flexible approach and may offer:

• Replacement
• Substitution or upgrade
• Store credit or refund

Full Shipment Issues

If your entire order arrives severely damaged or unusable:

• We will prioritize a full replacement shipment

Important Notes

• Plants are living organisms and may show minor stress during transit, including slight wilting or leaf drop
• Most plants recover quickly with proper care
• We only ship plants that meet our quality standards

Plant Care

Proper care upon arrival is essential.

We recommend:

• Unpacking plants immediately
• Watering as needed
• Allowing time to acclimate

Our Commitment

We stand behind our plants and will always work to provide a fair and reasonable resolution.

All resolutions are handled at our discretion based on plant condition, inventory, and shipping conditions.