Frequently Asked Questions
We’ve gathered the most common questions about ordering, shipping, and caring for your plants. If you don’t see your answer here, please contact us — we’re happy to help!
How often do you update your online inventory?
We update our online catalog every Saturday so you can always see the latest plants that are ready to ship.
When will my order ship?
We ship once or twice weekly, typically on Tuesdays and sometimes on Fridays (weather permitting).
Longer-distance orders may be held until Tuesday to avoid weekend delays.
Do you ship outside the lower 48 states?
Live plants ship to the contiguous U.S. only. Seeds and hard goods may be shipped to Alaska, Hawaii, and PO Boxes.
How much does shipping cost?
Shipping is based on per-box rates by region. Rates vary by location and box size. Full details are on our Shipping Policy page.
What happens if it’s too hot or cold to ship?
If temperatures fall below 35°F or above 90°F, we may hold your order until conditions improve. Customers can choose to “Ship Anyway” but assume responsibility for plant condition on arrival.
What should I do when my plants arrive?
Unpack plants immediately, water thoroughly if soil feels dry, and let them rest in bright, indirect light for 24–48 hours before planting outdoors.
What if my plants arrive damaged?
Contact us within 48 hours with photos of the plants and shipping label. We will replace the plants or issue store credit at our discretion.
Do you offer wholesale or landscaper discounts?
Yes, we work with landscapers, designers, and wholesale customers. Contact us for pricing and availability.
How can I reach you?
Email: info@russianriverrootworks.com
Phone: (707) 472-6331 (Mon–Fri, 9am–5pm PST) (Sat, 10am-4pm PST)