Russian River Rootworks
Everything you need to know about processing, shipping, local delivery, weather holds, plant availability, and our Live Arrival Guarantee.
Time needed to source, inspect, and carefully prepare your plants.
Typical carrier transit time after your order leaves our nursery.
Free local delivery on qualifying orders of $99 or more.
Every order is backed by our Live Arrival Guarantee.
Ordering recommendation: To maximize value and reduce the average shipping cost per plant, we recommend ordering three to four plants or more per shipment.
Most orders are prepared within 3–7 business days. During peak seasons, particularly spring and fall, processing may take slightly longer as we prioritize plant quality, careful packing, and order accuracy.
Typical carrier transit time is 1–3 business days after your order leaves our nursery.
We generally ship on Mondays and Tuesdays, with occasional Wednesday shipments depending on the shipping method and destination. This reduces the chance of live plants sitting with the carrier over the weekend.
Orders placed before 10:00 a.m. Pacific Time on Monday will generally ship that same week. Most orders placed after that time will ship the following Monday or Tuesday.
California orders may ship later in the week when the destination and transit time allow for safe delivery.
Need an order sooner? Call or email us and we will do our best to accommodate your request when possible.
We work with live, fast-moving inventory. Occasionally, a plant may become unavailable or may not meet our quality standards at the time your order is prepared.
If this happens, we will first attempt to locate the same variety through one of our trusted partner nurseries when it can be obtained within the required timeframe.
If a suitable plant cannot be located, we may contact you regarding a substitution or refund. Depending on timing and availability, we may also briefly hold the order or ship the available items separately.
Our goal is always to ship your order as quickly as possible while maintaining plant quality and order completeness.
To protect plant health, we may delay shipments when temperatures are forecast to fall below 35°F or rise above 90°F along the shipping route.
Customers may request that we “Ship Anyway,” but shipments sent against a recommended weather hold are shipped at the customer’s risk and are not covered by the Live Arrival Guarantee.
Each order is carefully packed using:
Foliage may be lightly trimmed when necessary to ensure safer transit and healthy regrowth after planting.
We guarantee that your plants will arrive alive and in good condition.
If an order arrives damaged or in poor condition:
After reviewing the situation, we will provide an appropriate resolution. This may include store credit, replacement, or a refund, depending on the circumstances.
If a plant fails within 14 days of delivery despite proper care and suitable planting conditions, we will provide store credit for the plant’s purchase price as a one-time resolution.
Plant performance cannot be guaranteed beyond this period because success depends on soil, watering, climate, planting conditions, and continued care.
Orders may be changed or canceled until 9:00 a.m. Pacific Time on the scheduled shipping day.
After that time, orders are considered in processing and may no longer be modified or canceled.
Because they are living products, live plants cannot be returned.
Select hard goods may be eligible for return. Please contact us before returning any non-plant item.
Shipping live plants is a dynamic process affected by weather, seasonal conditions, plant readiness, inventory availability, carrier handling, and other circumstances outside our direct control.
We make every effort to follow this policy and ensure your plants arrive in the best possible condition. Occasional adjustments may be necessary to protect plant quality.
Our priority is healthy plants. That may occasionally mean delaying a shipment briefly, adjusting the shipping day, or sourcing replacement inventory before the order leaves the nursery.
Contact us with questions about an order, delivery timing, plant availability, or an issue with a shipment.