Shipping policy

Processing time and shipping schedule.

Most orders are prepared within 3–7 business days. During peak seasons, particularly spring and fall, processing may take slightly longer as we prioritize plant quality, careful packing, and order accuracy.

Typical carrier transit time is 1–3 business days after your order leaves our nursery.

We generally ship on Mondays and Tuesdays, with occasional Wednesday shipments depending on the shipping method and destination. This reduces the chance of live plants sitting with the carrier over the weekend.

Orders placed before 10:00 a.m. Pacific Time on Monday will generally ship that same week. Most orders placed after that time will ship the following Monday, Tuesday or Wednesday.

We want you to be happy with your plants. Please note that we do not offer refunds on plant purchases.

Damaged or Struggling Plants

If your order arrives damaged or fails to adjust in the first week, please send us photos within 24 hours of delivery and we will exchange the plants for new ones.

What We Need

To process an exchange, please email us clear photos showing the damage or issue along with your order number. We'll review your request and arrange for replacement plants to be sent out.

Plant Care

Plants are living things and may need time to adjust to their new environment. We recommend following the care instructions provided with your order to give your plants the best start.

If you have questions about your order or plant care, please don't hesitate to contact us.